Within 24 hours of this becoming apparent please report the loss or damage to the Postal or Courier company that delivered (or should have delivered) the goods to you and complete their damage / loss forms which should then be sent to us. The details of the Postal or Courier Company will be on the e-mail to you advising you of dispatch of the goods. We will then submit the claim to the insurers and when they finalise the claim we will inform you and pass on any settlement in full directly to you.